FAQs

You will find the system number on your security card, and also on the programming card for electronic locking systems (blueChip and blueSmart). For mechanical locking systems, we place the system and locking number on both the cylinder and the key.
In the case of electronic locking systems (blueChip and blueSmart), the system number is on the door component (cylinder, door handle fitting, access reader) and the identification medium (key, key fob and ID card). The component ID can also be found there. This is unique for every identification medium and every door component in a locking system.
We assign the system number in the access control/time management system to enable a clear system specification.
The system number for your access control/time management system can be found on all order confirmations, invoices, delivery notes and configuration plans. You can see the system number under Info in the header in the software.

In the case of external doors in particular, the cylinder must not protrude more than 3 mm from the fitting. The correct measurement is therefore crucial for the security offered by the lock cylinder. The cylinder has a total length consisting of the length of the outer side (A side) and the inner side (B side). The A and B length is always measured from the hole (face plate screw hole) with which the locking cylinder is fixed in the door lock using a face plate screw. Explanatory videos are available here:  To the video

If the programming card is lost, a replacement programming card can be obtained from the specialist dealer. The new programming card is given the next free, consecutive card number and automatically revokes the authorisation of the previous programming card the first time it is used. Alternatively, an additional programming card can be ordered. In this case, other active programming cards retain their authorisation.

Our Spaichingen Competence Centre will be happy to help you with this. You can reach the Competence Centre on: 07424/9823190.

Tip: We advise you to back up the locking system database daily or at least on a regular basis, e.g. on a removable storage medium or on another server.

Use a care spray in this case. We recommend lubricants such as WD-40 or Klüber Quietsch-Ex, which are available from specialist retailers. We generally recommend lubricating the locking cylinders twice a year. Never use graphite or oil for lubrication! Please observe our installation and usage instructions, which can be found at Technical Downloads.

Specialist retailers are our sales and service partners. You can find your nearest retailer at www.winkhaus.com/haendlersuche.

Subsequent re-pinning is not possible due to the continuous documentation of the locking plan for every Winkhaus keyTec factory locking system.

Yes, communication between identification medium and door component is encrypted at application level 128 bit AES

The following electronic identification media can be used: key (active and passive), card, key fob and wristband.

Different predefined or individual time profiles can be used to limit access locally and for specific times.

All components are 100% offline-capable incl. upload reader and access control centre.

Additional transponders can be integrated for operating third-party systems. There are also hybrid cards in which different transponders are fitted.

As a rule, at least 10 years, subject to internal delivery.

The installation instructions must be observed. It is particularly important to ensure that the type is suitable for the lock. With standard cylinder types, the cam must usually be aligned 45° to the hinge side in the key withdrawal position (closed from the electronically controlled side). If this is not the case, the cylinder may get stuck in the lock in unfavourable installation positions after the end of the authorisation period.

No wiring is required for electronic locking cylinders, electronic door handle fittings and furniture locks. For wired components (offline readers, upload readers, access control centres and online readers), specific conditions apply, which we outline in the relevant installation instructions.

Depleted batteries are the usual cause of a locking fault like this. If the cylinder can no longer be actuated at all due to depleted batteries, it is possible to energise the cylinder with the help of the programming device and an authorised key and open it in this way. Alternatively, an active key (blueSmart Active) with its own access authorisation can be used (self-power function). Or you can transfer the access authorisation to the active key for a few seconds to enable emergency opening (external power function). These emergency openings are logged in the event lists accordingly. With blueCompact, the Masterkey or another active key can be used for emergency opening.
Tip: Keep the active key in an accessible place just in case. Emergency opening is only possible in conjunction with an authorised key if the active key itself is not authorised on the locking cylinder.

Electronic locking cylinders can be supplied with emergency power in different ways. Also see the point: "My electronic locking cylinder can no longer be locked" A separate power adapter is required for double knob cylinder types 6X. Furniture locks are supplied with emergency power via micro USB ports and a powerbank. Type ETB electronic door fittings do not require an emergency power supply, as the batteries must be replaced directly from the A side.

The cylinder is not connected to the programming device.
The cylinder battery is empty.
Cylinder with external powerpack supply is not connected to the battery pack
The transactions have not yet been uploaded to the programming device, e.g. due to incorrect connection to the administration software or because synchronisation has not yet been carried out.
Programming device battery is empty.
The programming card was not displayed correctly on the programming device.

A specific battery type is used depending on the cylinder type. blueSmart locking cylinders achieve battery service lives of 25,000 – 500,000 activations or 6-10 years on standby depending on the type of cylinder and ambient temperature. Please refer to our technical data sheets or the specifications in the Winkhaus Partner Portal for the precise information.

Firebird 2.0/3.0 or MS SQL are supported.

Client: Windows 7, Windows 8, Windows 10, Windows 11

Server: Windows Server 2008 / 2008R2 / 2012 / 2012R2 / 2016 / 2019 / 2022 (also as virtual server), Windows 7, 8, 10, 11

The installation takes place "on-premise". Software is sold once. Updates (within the major release) and upgrades (function-enhancing major releases) are provided via a software maintenance contract. Upgrades require additional Winkhaus services and, where applicable, firmware updates of components.

Specific events can be transferred to other systems as TCP/IP strings. The information to be transferred can be set accordingly in blueControl Professional, as can the freely adjustable data format within certain limits. For example, log records, such as authorised or blocked logs, can be transferred automatically to the corresponding third-party system.

Other databases can be connected via the Universal Transfer Interface extension module. The connection must also be checked by the third-party system. Detailed documentation of the tables is provided.

Buildings can be managed both centrally and decentrally via appropriately connected clients.

Any number of clients can be created. This is set up in a joint installation and a database. The databases can be managed independently of each other. Access authorisations can be granted across clients.

There is an online help for the software.

Different user groups/roles can be set up and different rights can be granted. Each user is assigned to a group. The menu access authorisations can be individually configured to "edit", "read" and "delete".

Two-factor authentication is generally required to log into the software. A programming card is used in addition to a password for this purpose. Depending on the software version, it is possible to set whether user groups require the programming card to log in. As an alternative to entering a password, Windows authentication can be used via LDAP (single sign-on).

Software modules can be installed later. Some modules build on each other or are dependent on hardware equipment, meaning that hardware may also have to be retrofitted.